Consumer Complaints

The Attorney General works to protect consumers and ensure a fair marketplace by enforcing Missouri’s Merchandising Practices Act, as well as other laws. By filing complaints, consumers let the Attorney General’s Office know about unscrupulous businesses and individuals. We rely on consumers to act as our partners in rooting out fraud and helping us bring criminals and scammers to justice.

In addition to filing criminal charges and civil lawsuits, the Attorney General’s Office also mediates complaints between businesses and consumers. Each year, this mediation process results in millions of dollars in restitution for consumers through an exchange of services, fulfillment of promises, and many other ways that resolve many disputes.

Because the Attorney General’s Office brings enforcement actions on behalf of the state, not individual consumers, it is prohibited by law from providing legal advice to you. If you want to preserve any private legal rights you might have, you may wish to contact a private attorney.

File a Complaint

The Consumer Complaint Form is available for online submission or pdf format. If possible, please complete the PDF form by computer. If you don’t fill it out by computer, type or hand-print clearly in dark ink. Incomplete or unclear forms will be returned. Be sure to enclose copies of important documents concerning your transaction such as contracts, invoices, warranties, brochures and canceled checks. Do not send originals.

Call the Consumer Protection Hotline at 1-800-392-8222 for more information about filing a complaint.

Complete an Incomplete Complaint Form

If you recently called our hotline to make a consumer complaint and need to complete your complaint form online you may do so here. Please have your complaint number handy to enter to login.

Upload Supporting Documentation to Your Complaint

If you have already filed a complaint and need to send our office supporting documents, please click here to do so. Please have your complaint number handy to enter to login.