Notice under the Americans with Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA), the Attorney General’s Office (AGO) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs,
or activities. If you have questions about accessibility and disability accommodations provided by any other Missouri state agency, please contact that specific agency. If you have general questions or concerns about ADA compliance and disability accommodations, please contact the Missouri Commission on Human Rights.
The AGO does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
The AGO will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in AGO programs,
services, and activities. Such aids and services may include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures:
The AGO will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services,
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the AGO, should contact James Klahr, ADA Coordinator, (573) 751-8345, as
soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the AGO to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of the AGO is not accessible to persons with disabilities should be directed to James Klahr, ADA Coordinator at (573) 751-8345; P.O. Box 899, Jefferson City, MO 65102 (see AGO
If information on a web page, a document or application is not accessible to you, please contact our Information Technology team.
The AGO will not place a surcharge
on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids or services or reasonable modifications of policy.
Grievance Procedure under the Americans with Disabilities Act (ADA)
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities,
programs or benefits by the Missouri Attorney General’s Office.
The Attorney General’s Office Personnel Handbook governs employment-related complaints of disability discrimination.
Any person who believes that he or she has been subjected to discrimination on the basis of disability by the AGO may file a complaint.
The complaint filed by the grievant or his or her designee should be submitted as soon as possible but no later than 60 calendar days after the alleged violation.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.
You may send the complaint to:
Attn: James Klahr, ADA Coordinator
Missouri Attorney General’s Office
PO Box 899
Alternative means of filing complaints, such as personal interviews or a tape recording detailing the complaint will be made available for persons with disabilities upon request by contacting the AGO's ADA Coordinator directly at (573)751-8345.
If you need a reasonable accommodation to communicate your complaint, such as an interpreter or alternative format, please indicate such in the complaint and assistance will be provided. Speech or hearing impairment assistance is available by dialing
Relay Missouri at (800)735-2966 or 711 (Toll Free – TTY).
Within 15 days of receiving the complaint, the ADA Coordinator will:
Meet with the person filing the complaint; or
Arrange a telephone meeting to discuss the complaint.
Within 15 calendar days of the meeting with the complainant, the ADA Coordinator or designee will respond to the complaint in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response
will explain the AGO’s position and offer options for resolution of the complaint.
If the complainant or designee is not satisfied with the ADA Coordinator’s response, the complainant or designee may appeal the decision within 15 calendar days to the General Counsel of the AGO or his or her designee.
Within 15 calendar days after receiving the appeal, the General Counsel or designee shall meet with the complainant to discuss the complaint and possible resolutions.
Within 15 calendar days after the meeting, the General Counsel or designee shall respond to the complainant in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
The AGO’s ADA Coordinator will maintain ADA complaints and related documents for 3 years from the date of final response.
Rev. November 2021