General Koster with Consumer

Consumer Complaint

The Attorney General works to protect consumers and ensure a fair marketplace by enforcing Missouri’s Merchandising Practices Act, as well as other laws. By filing complaints, consumers let the Attorney General’s Office know about unscrupulous businesses and individuals. We rely on consumers to act as our partners in rooting out fraud and helping us bring criminals and scammers to justice.

In addition to filing criminal charges and civil lawsuits, the Attorney General’s Office also mediates complaints between businesses and consumers. Each year, this mediation process results in millions of dollars in restitution for consumers through an exchange of services, fulfillment of promises, and many other ways that resolve many disputes.

Because the Attorney General’s Office brings enforcement actions on behalf of the state, not individual consumers, it is prohibited by law from providing legal advice to you. If you want to preserve any private legal rights you might have, you may wish to contact a private attorney.

Your Contact Information

If you do not have an email address, you may call the Consumer Protection Hotline at 1-800-392-8222 to file your complaint by phone.

You may also download the Consumer Complaint Form in PDF format to file by mail.

Please tell us a little about the person who has the complaint. If you are filling this form out on behalf of someone else, please use their contact information.