Warranties

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Resolving warranty disputes

If you are faced with any problems with a product or with obtaining the promised warranty service, here are some steps you can take:

• Carefully read the product instructions and warranty. Do not expect features the product was not designed to give or assume warranty coverage that never was promised. Having a warranty does not mean you automatically get a refund if a product is defective. The company may be entitled to try to fix it first.
• Discuss your complaint with the retailer. If you cannot reach an agreement, write the manufacturer. Your warranty should list the company's address. Send all letters by certified mail and keep copies.
• If this doesn't work, you can call your local consumer protection agency; contact the company's dispute resolution organization; take your case to small claims court; or consider a lawsuit.

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