Warranties
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Questions to ask about warranties
- What parts and repairs are covered by the warranty?
- Are any expenses excluded from coverage? (Some warranties require you to pay for labor charges.)
- How long does the warranty last?
- What will you have to do to get the product repaired? (Look for conditions that could prove expensive, such as requiring you to ship a heavy object to a factory for servicing.)
- What will the company do if the product fails? Will the company repair it, replace it or return your money?
- Does the warranty cover "consequential damages?" (Most do not. This means the company will not pay for any damage the product caused or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for that food.)
- Are there conditions or limitations on the warranty? (Some warranties only provide coverage if you maintain or use a product as directed. For example, a warranty may not cover business uses.)
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