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Attorney General's News Release

March 4, 2014

Attorney General Koster sues home-repair businesses for consumer fraud

Jefferson City, Mo. – Attorney General Chris Koster today filed lawsuits against three home-remodeling companies for taking upfront payments from consumers without finishing the work as promised. 

The lawsuits target:

  • JD Global, LLC, and its owner, Jeremiah Osterhoff, in Clay County, alleging Mr. Osterhoff and JD Global, LLC, sold bathroom fixtures and hot tubs to Missouri consumers, took upfront deposits, and then failed to provide the fixtures or hot tubs. The suit alleges that the defendants received more than $10,000 for goods that they did not provide, an amount that continues to grow as new consumers come forward.
  • Granite World, LLC, and its owner, William Becker, in St. Louis City, alleging Mr. Becker and Granite World, LLC took upfront payment from consumers of at least $6,000 to cut and install granite in their homes, and then failed to provide the goods and services as agreed.
  • Metro St. Louis and its owner, Benjamin Gaddy, in St. Louis County, alleging Mr. Gaddy and Metro St. Louis contracted with consumers to repair and replace roofs damaged in hail storms, promised warranties for future repairs but then failed to return. The suit further alleges that Mr. Gaddy accepted an upfront payment from a consumer to replace the consumer's roof but failed to do the work or refund the money.

Consumers who have complaints against these, or any other home-repair business should file a complaint with the Attorney General's Office at 800-392-8222, or online.

Koster said consumers should never pay home-repair businesses in full before they do the work. He also recommended that consumers check references of contractors before signing a contract and providing any partial payment, and check with his office and the Better Business Bureau for complaints on contractors. Koster noted consumers should particularly be wary of contractors who appear uninvited at their homes or who email or contact them unexpectedly by phone.

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