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Attorney General's News Release

November 21, 2013

Attorney General Koster sues Good Clean Living, LLC for violating Missouriís No Call Law -- Cleaning products company disguised sales calls as telephone surveys --

Jefferson City, Mo. – Attorney General Chris Koster today announced that his office has filed a civil lawsuit against Maryland Heights-based Good Clean Living, LLC, and its owner Joseph Herrick, for numerous violations of Missouri's No Call law. The lawsuit alleges that Good Clean Living attempted to circumvent Missouri law by conducting what it purported to be a survey, when the real purpose of the call was to make a sale.   

According to the lawsuit filed in St. Charles County, Good Clean Living representatives called Missouri consumers from a Maryland Heights call center ostensibly to conduct an "air quality survey." At the end of the call, the telemarketer would tell the consumer that they had been entered to win a prize. Consumers who completed the survey would receive a follow-up call from the company telling them that they had won a prize, and would only need to sit through a 60-90 minute sales presentation from a company salesperson in order to collect it. The company sells air and surface cleaning products and equipment for the home.
Koster said the lawsuit is a result of numerous of complaints from Missouri consumers to the Attorney General’s Office about the company's practices.   

"This lawsuit sends a strong message that our office will be on the lookout for novel attempts to circumvent Missouri law," said Koster. "The clear purpose of the unsolicited telemarketing survey was to lay the groundwork for the sale of a product or service, violating the letter and spirit of our state's No Call law."

Koster is asking the court to prohibit the company from making any further calls to Missourians on the No Call list. He is also seeking penalties of up to $5,000 per violation, and recovery of the costs of the investigation and prosecution of the case. 

Koster reminds Missourians they can register their telephone numbers with the Missouri No Call list at www.ago.mo.gov or by calling 1-866-buzzoff (1-866-289-9633). Consumers who have registered for the No Call list but receive solicitation calls can file a complaint at 1-866-662-2551



 
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