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Attorney General's News Release

June 13, 2013

Attorney General Koster obtains settlement from website backup service accused of deceptive advertising -- DNS Services of Vancouver mailed solicitations designed to look like bills --

Jefferson City, Mo. - Attorney General Chris Koster today announced that his office has reached a legal settlement with DNS Services of Vancouver, WA over allegations that the firm mailed solicitations to Missouri companies that were designed to look like bills for website services.

Koster sued DNS and its president, Glenn Loehr, in April alleging that DNS sent solicitations regarding a web domain back-up plan that included a perforated section containing the statement, "Please detach and return this portion with your payment." Koster said that many recipients of DNS's solicitation were deceived by the language and form, believing it to be a bill for existing services rather than an advertisement.

Under the terms of the settlement, DNS Services and its owner, Glenn Loehr agreed to stop sending misleading solicitations to Missouri consumers. They also will pay a civil penalty of $10,000 and will reimburse any consumers who sent a payment in response to a solicitation, as long as they come forward within the next six months.

"My office will pursue deceptive advertisers that attempt to trick consumers into paying for services they don’t have or want," said Koster. "It is our hope that this action will serve to deter other deceptive advertising in the state."

Missouri consumers who feel they have been mislead by DNS or any other deceptive advertising are urged to contact the Attorney General’s Consumer Protection Division by calling the toll-free hotline at 1-800-392-8222 or by filing a complaint online.

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