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Attorney General's News Release

August 23, 2013

Attorney General Koster advises consumers following accidental release of customer information at Missouri Credit Union --Koster said consumers should monitor accounts closely--

Jefferson City, Mo. – Attorney General Chris Koster today warned consumers to be alert following the recent notice from Missouri Credit Union that credit union member information was accessible for a short time this summer on the Credit Union’s website.  Consumers should diligently monitor their accounts, and immediately contact the Credit Union if they notice unusual activity. 

Koster said his office became aware of the unintended glitch by a credit union member, and contacted Missouri Credit Union.  Officials at the credit union assured his office that the information was available only for a short time, and that the credit union fixed the problem as soon as it was identified.  The Credit Union also, as required by law, notified its approximately 39,000 members, as well as the former members whose personal information was available online.

Koster said criminals use the information of consumers to commit identity theft or financial identity theft.  In identity theft, a criminal uses the personal information of another to obtain services using the name of the victim or to create false identities using victim information.  For example, a criminal could use victim information to get a fake ID or obtain insurance. A criminal could also reroute the victim’s mail. In instances of financial identity theft, the criminal uses the information of others to open accounts, access accounts of the victim, or obtain credit.   

Some of the signs that you have become a victim of identity theft or financial identity theft include: 

  • Receiving unexplained mail;
  • Having mail rerouted or stopped;
  • Receiving multiple phone calls for another person;
  • Being denied credit;
  • Learning of unexplained changes to your credit score;
  • Seeing accounts which are not your own on your credit report;
  • Receiving collection calls for another’s accounts;
  • Being told by a service provider, lender or banker that your  Social Security number cannot be verified or is already in use in their system;
  • Receiving telephone calls from someone who wants to obtain additional information about you;
  • Being told by a vendor or provider that they cannot verify your account or locate your account:
  • Unexpected notices by mail, email, or text that your address or password have been changed;
  • Seeing unexplained charges or withdrawals from accounts;  
  • Noticing unusual charges to accounts.

The Attorney General's Office advised that members of Missouri Credit Union may wish to consider closing existing accounts and reopening with a new account number. 

Consumers who suspect that they are a victim of identity theft should take immediate steps to protect themselves.  Such steps can include:

  • Changing passwords and pass codes;
  • Changing accounts if there was an unauthorized access to an account;
  • Monitoring credit scores and reports;
  • Placing fraud alerts on their credit files;
  • Safeguarding their information and Social Security Number;  
  • Completing a victim complaint which is available at

Koster emphasized that consumers can get one free copy of their credit report each year by contacting the three major credit reporting agencies.  Information about free credit reports is available at the Attorney General’s website

Helpful information is available on the Attorney General’s website or you can call the Consumer Hotline at 800.392.8222. 

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