Attorney General's News Release

September 12, 2012

Attorney General Koster said Tiger Hotel in Columbia agrees to refund consumers

Jefferson City, Mo. – Attorney General Chris Koster today said the Tiger Hotel in Columbia has agreed to provide refunds to consumers who made hotel reservations for University of Missouri football weekends online at one price, only to be told later that they had to pay a higher price or not stay at the hotel.

Koster said his office contacted the hotel after receiving complaints from consumers and a phone call and letter from Senator Kurt Schaefer. The Attorney General said hotel management has agreed to provide refunds to consumers who already paid the higher price after reserving rooms at a lower price. He said the hotel also will honor the price for consumers who booked at the lower price and are planning to stay at the hotel on future football weekends.

“I appreciate the Tiger Hotel’s willingness to refund consumers who were unfairly charged a higher price than their original reservation indicated,” Koster said. “Any consumers who booked at the lower rate and were charged more should file a complaint with my office and we will forward that information to the Tiger Hotel for restitution.”

Consumers can file complaints online at ago.mo.gov or 800-392-8222. Consumers should be prepared to show documentation that they had booked at the lower rate.