Attorney General's News Release

September 7, 2012

Attorney General Koster reaches $37,000 settlement with business; obtains restitution for consumers

Jefferson City, Mo. – Attorney General Chris Koster announced today that The Conversion Doctor and its owner, Eric Graham, will pay $37,829 to settle allegations that it sold business improvement products to consumers but failed to provide the products.

Graham, of Gallatin, Missouri, will pay more than $34,000 as part of a settlement involving his business, The Conversion Doctor. According to Koster, Eric Graham advertised and sold marketing and consulting goods and services to consumers purportedly to improve their businesses. He received payment from consumers upfront but failed to provide the materials and services promised, or to give consumers refunds.

Under the settlement, Graham is required to pay full restitution to eight consumers totaling $34,329. Graham must also pay an additional $3,500 to the state of Missouri, register to do business in the state, and reform his sales practices.

“I am pleased that consumers will be fully refunded,” Koster stated. “Our office diligently works to protect consumers around the state, and we will prosecute those who defraud them.”

An investigation found consumers paid Graham for consulting services from 2008 to 2011, but did not receive what Graham represented to them they would.

Any consumer who paid Graham for goods or services that he or she has not received should file a complaint through the Attorney General’s Consumer Hotline at 1-800-392-8222 or online at ago.mo.gov.