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Attorney General's News Release

November 1, 2011

Attorney General Koster warns consumers about fake StubHub email scam

Jefferson City, Mo. – Attorney General Chris Koster today cautioned Missourians to be on the alert for a scam in which consumers receive an email from “StubHub Orders” billing them for thousands of dollars for tickets they did not purchase. He said if you receive such an email, do not click on the link they provide to view the order.

Koster said the email thanks the consumer for his or her order, provides the order number and order date, the event for which the tickets were allegedly bought, shipping information, and the total charges. The email emphasizes that the consumer’s credit card has not yet been charged but will be within 48 hours. They ask that consumers click on a link to view their order confirmation.

Koster said StubHub is a legitimate internet ticket-selling business, and their actual StubHub website is The link provided in the email goes to a different site altogether where the scammers can access your personal information, charge your account, or create a virus and hack into your computer.

Koster said StubHub had placed a warning on their official website warning consumers about the scam and urging that they not click on the link in the scam emails.

“Please remember never to give out personal information over the internet, including bank account or credit card numbers, unless you have initiated the contact and you are fully aware of whom you are giving the information to,” Koster said. “If you have received such an email from “StubHub Orders,” please file a complaint with my Consumer Hotline at 1-800-392-8222.”

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