July 12, 2011
Valley Park, Mo.— Attorney General Chris Koster said today he has obtained an assurance of voluntary compliance from Ronald Procter, an owner of Appliance Outlet in Valley Park, for alleged violations of Missouri’s Merchandising Practices Act by the business.
Koster said Appliance Outlet sold household appliances that were advertised as being new, but then sold appliances that were refurbished used or damaged with dents and scratches. All the appliances were sold with a warranty averaging six months covering labor and parts for repair. The business advertised the appliances on Craig’s list and other smaller publications.
Koster said his office and the Better Business Bureau received complaints that appliances were not delivered or that the appliances were not new and had not been refurbished as advertised. When some of the appliances broke down after a short time, consumers’ requests for repairs under the terms of the “warranty” went unanswered, or appliances returned for repairs at the store location were either ignored or the appliance was returned to the consumer without suitable repairs being made.
Koster said that under the terms of the assurance, Procter will pay $4,230 in restitution and $1,000 to reimburse the state for the cost of the investigation and enforcing the Missouri Merchandising Practice Act. Procter also agreed to an assurance prohibiting him from violating the Missouri Merchandising Practice Act by failing to deliver promised goods or services.
“Consumers have a right to have full confidence that a company’s ads and sales pitches are honest and accurate,” Koster said. “Businesses that try to profit by deceiving Missouri consumers should understand that the Attorney General’s Office will take action.”