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Attorney General's News Release

June 8, 2011

Attorney General Koster receives assurances from TV companies that their policies protect Joplin tornado disaster victims --Urges consumers with issues to call his office--

Jefferson City, Mo. – Attorney General Chris Koster today announced that Joplin’s three major television providers -- Cable One, DirecTV, and Dish Network -- have assured his office they have policies to protect consumers who have lost service or equipment as a result of the tornado that hit Joplin.

Koster said Cable One, DirecTV, and Dish Network will not charge fees for service cancellation for homes that were destroyed or rendered uninhabitable, will not charge fees for service calls to restore service, and will not charge fees to replace damaged or destroyed equipment. All three companies will also allow a hold to be placed on an account. He said Cable One will additionally provide a one-week credit to all subscribers in the Joplin area, regardless of whether their home was damaged. Dish Network has further agreed to connect service to temporary housing and reconnect to a permanent residence once it is available at no fee.

Koster emphasized that consumers must call the companies to take advantage of these policies.

“My office has contacted Joplin’s three major television service companies and they have assured us that they have policies to protect victims of the tornado,” Koster said. “There are so many issues the people of Joplin have to be concerned with as they begin to put their lives back together. The last thing they should have to worry about is being charged a fee to disconnect service they cannot receive in the first place, or a hefty fine for equipment that was destroyed through an act of God.”

Contact numbers for the companies are:

Cable One: 417-624-6340 (local office)
DirecTV: 1-800-531-5000
Dish Network: 1-800-333-3474

Koster urged consumers who have any questions or concerns to contact his Consumer Protection Hotline at 1-800-392-8222.

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