December 15, 2010
Jefferson City, Mo. - Attorney General Chris Koster said today that Missouri has reached a settlement with DIRECTV regarding allegations that the company engaged in deceptive and unfair sales practices. Forty-eight other states and the District of Columbia also joined the settlement.
Koster said that under the settlement agreement, DIRECTV will pay Missouri $185,000, will pay restitution to eligible consumers, and will alter its business practices in the future. He said the total national settlement amount was $13.25 million.
"We intend to ensure satellite and cable television services play by the rules," Koster said. "This agreement sends a message to all service providers that Missouri will enforce its laws for fair business practices and take action whenever they violate those laws."
Koster said the state received complaints that DIRECTV:
The settlement requires DIRECTV to:
Unresolved complaints sent to DIRECTV or the Attorney General that fall within the terms of the settlement and occurred after January 1, 2007, are eligible for the restitution program. Additionally, consumers can file a complaint with DIRECTV or the Attorney General by June 9, 2011, to be considered for the restitution program as long as the complaint is about activity that occurred after January 1, 2007.
DIRECTV will attempt to resolve the complaints with consumers. If a complaint cannot be resolved, the consumer will receive information about how to resolve the complaint with a third-party claims administrator.