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Attorney General's News Release

August 6, 2009


This week, Missouri consumers who have prepaid funeral contracts from National Prearranged Services have received a mailing from the Special Deputy Receiver appointed to manage the liquidation of National Prearranged Services and its sister companies Lincoln Memorial Life Insurance Company and Memorial Service Life Insurance Company. This mailing includes forms to file a claim in the liquidation proceedings.

Consumers who have received these claim forms should contact the Special Deputy Receiver in Texas if they have questions about why they have received the claim forms or the status of their prepaid funeral plan. The Special Deputy Receiver can be contacted by phone at Toll Free at 1-800-334-3851 or (512) 328-0075, by e-mail at or by mail to Donna J. Garrett, Special Deputy Receiver, P.O. Box 160050, Austin, Texas 78716.

Consumers should be assured that filing this claim or not will have no bearing on whether they receive their funeral when it is needed. At the time of death, funds to pay for the funerals will be provided through the Missouri Guaranty Association. If consumers are making installment payments on their prepaid funeral plans, they should continue to make those payments and send those payments directly to the Special Deputy Receiver in Austin, Texas to ensure their policy remains in good standing.

Consumers need file this claim if they believe National Prearranged Services owes them money, or if they are not sure whether they are owed money or not; there is no penalty in filing a claim to ensure their rights are protected. Whether a consumer files a claim or not, at the time of death, their funeral home will be able to seek payment from the Missouri Guaranty Association for the goods and services under the prearranged funeral contract. All claims must be filed with the Special Deputy Receiver by 11:59 p.m. on January 23, 2010.

The claim form is a legal document and we encourage consumers to discuss this matter with their personal legal counsel to ensure their rights are protected.

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