Attorney General's News Release
March 2, 2009
Columbia car dealer settles with Koster, agrees to fulfill promises to car buyers
Jefferson City, Mo. - Attorney General Chris Koster today announced a settlement with Columbia Car Classics to address consumer complaints that the dealership failed to provide used car titles to buyers, failed to pay off loans of trade-in vehicles and failed to provide warranty coverage to car buyers as promised. In addition, if other consumers have had problems with the dealership and have not yet filed complaints, the Attorney General asks they do so within 30 days.
The settlement will resolve complaints that fell into three categories:
- Consumers reported that at the time of the sale, the dealerships failed to provide them with certificates of ownership (titles) for the vehicles they were purchasing, a violation of Missouri law. The settlement requires Columbia Car Classics to provide the required titles to consumers who complained. Koster reminds buyers to always get a title for a used car before finalizing any deal. Under Missouri law, a car sale is void if the title is not transferred at the time of sale.
- Consumers reported that when they traded in their vehicles, the dealership promised to pay off outstanding loan balances for the trade-ins, then failed to do so. The settlement requires the company to pay off the loan balances for the consumers who complained.
- Consumers who bought a warranty with their vehicles complained that the dealership never provided the warranty coverage. The settlement requires the company to purchase warranty coverage for the consumers who complained they were promised coverage but never received it.
The settlement also gives consumers an additional 30 days to file any new complaints about similar problems with Columbia Car Classics. These complaints will be resolved the same way as the previous complaints. New complaints should be filed online at Koster's Web site, ago.mo.gov, or by calling the Consumer Protection Hotline, 1-800-392-8222.