June 26, 2007
St. Louis, Mo. — A St. Louis business that sold home protection plans to cover the costs of repairs will repay more than $18,000 to 89 area homeowners who didn't receive the services they paid for. The order of $18,793 in restitution from On-Call Holdings LLC was part of a consent judgment obtained today by Attorney General Jay Nixon from the St. Louis City Circuit Court.
The firm, which did business as On-Call Home Services and On Call Home Protection Plans, sold home protection plans to homeowners to cover repair and replacement of major household appliances such as electrical, heating and cooling, and water heater systems. The homeowners typically paid a monthly fee of anywhere from $13.95 to $50.90. If On-Call was unable to facilitate the repairs, the contract called for it to reimburse the consumer for repairs performed on covered items by an authorized repair service.
Nixon sued On-Call in April after receiving complaints from customers who repaired major home appliances and equipment but did not receive the reimbursement called for under the contract.
Today's order requires On-Call to pay restitution to 89 customers in amounts ranging from $26 to $706. In addition, On-Call and owner Michael Gentry no longer will advertise or sell home protection plans in the state of Missouri. The court also ordered On-Call Holdings LLC to be dissolved as a Missouri corporation.