Attorney General's News Release
May 23, 2007
Members of now-closed Springfield health spa who paid fees in advance encouraged to apply for refunds
Springfield, Mo. — Members of the now-closed Club Nutrition and Fitness health spa in Springfield who have not received refunds for membership fees they paid in advance are encouraged to apply for refunds through the Attorney General's Office. Attorney General Jay Nixon said his office has obtained $20,000 for refunds for consumers from a letter of credit submitted by the spa's owners.
Club Nutrition and Fitness, owned by KPW Enterprises, closed its doors on March 1, 2007. The spa was located at 3401 E. Ridgeview in Springfield.
Health spas in Missouri must provide proof of either a bond or a letter of credit to the Attorney General's Office when they open. The bond or letter of credit then is used to provide refunds for consumers who pay for membership fees in advance if the health spa closes and a suitable alternative is not provided to those members. Money for consumers is paid out of the Health Spa Regulatory Fund.
Nixon said the owners of Club Nutrition and Fitness have cooperated with the Attorney General's Office in order for the letter of credit to be used for refunds.
Eligible consumers need to file a formal complaint with the Attorney General's Office in order for their refunds to be processed. Documentation that membership fees were paid in advance needs to be provided with the complaint. Complaints may be filed online at ago.mo.gov; forms also may be obtained by calling the Consumer Protection Hotline at 1-800-392-8222. The deadline to apply for refunds is July 21, 2007.
Inquiries from consumers should be directed to consumer@ago.mo.gov or 1-800-392-8222 (from within Missouri) or 573-751-3321 (outside Missouri).
All media inquiries should be directed to the Press Secretary.
E-mail Phone: 573-751-8844 Fax: 573-751-5818