Download the Download the Qualified Written Request.

Download the Download the Loan Ownership Request.

“Qualified Written Request”
    If you have reason to believe your mortgage loan payments have not been properly applied and/or that improper or excessive fees have been imposed on your loan account, the federal Real Estate Settlement and Procedures Act requires that the servicer of your loan must respond to your written request for information concerning how your loan has been serviced. This includes information such as providing a complete loan history; detailed escrow account information; a description of how fees have been applied to your account; and the servicer's use of suspense accounts regarding your loan. The written request is called a “Qualified Written Request” Please see the form contained on this page for guidance on submitting a Qualified Written Request to your loan servicer.

“Loan Ownership Request”
    Many borrowers have had difficulty gaining information concerning who owns their mortgage loan. Generally, the servicer of your loan is not the party that actually owns your loan. Federal law requires servicers to identify the owner of your mortgage loan. In 2009, the Truth in Lending Act was amended to require servicers to provide this information. In 2010, the Real Estate Settlement and Procedures Act was amended to require servicers to provide this information. Please see the form contained on this page for guidance on submitting a request to your loan servicer to obtain information concerning the ownership of your mortgage loan. Please see the form contained on this page for guidance on submitting a request to your loan servicer to obtain information concerning the ownership of your mortgage loan.