Frequently asked questions about E-Newsletters
Table of Contents
- Problems receiving HTML e-mails
- What information does the Attorney General collect from subscribers?
- Will my information ever be distributed to other agencies or used for other purposes than Attorney General E-News?
- How do I subscribe to Attorney General E-Newsletters?
- How do I unsubscribe from Attorney General E-Newsletters?
- Other questions about E-Newsletters
Problems receiving HTML e-mails
AOL
HTML is not supported for AOL 5.0 or earlier. To view HTML e-mail you will need to upgrade or switch to another e-mail account such as Yahoo! Mail, MSN Hotmail or GMail.
Images may not display by default. To correct this, click on the "Show images & enable links" button.
If you are receiving an error message saying "Sending mail attachments or embedded files with this account is not permitted," then you will need to change the settings on your mail controls. Please follow the steps prescribed below:
- On the AOL Toolbar, click MAIL, then click BLOCK UNWANTED MAIL. You can also go to AOL Keyword: Mail and Spam Controls.
- In the Select the Screen Name drop-down menu, select the Screen Name whose Mail Controls you wish to adjust. For screen names in a General Access category, you can only adjust the Mail Controls for that screen name.
- Next to Content Filter, click EDIT.
- Uncheck 'Block messages containing pictures or files', then click SAVE.
- Click SAVE to close the Mail and Spam Controls window.
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GMAIL
If images do not display, then click on the "Display external images" link to enable image presentation.
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MSN HOTMAIL
Messages may be placed in the Hotmail junk mail box by default. To stop Attorney General's E-Newsletters from being filtered as junk mail, click on the "Not Junk Mail" button, and then select the option to add "Attorney General's E-News [e-news@ago.mo.gov]" to your Safe List.
If images do not display, then click on the "Enable all message content" link to enable image presentation.
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NOVELL GROUPWISE
Messages may be filtered as spam. To trust messages from the Attorney General, from the TOOLS menu click on JUNK MAIL HANDLING. Then from the TRUST LIST tab, add the domain 'ago.mo.gov' to your list of trusted domains.
If HTML does not display, then - after opening the newsletter - from the VIEW menu on the toolbar, select HTML.
If images do not display after enabling HTML, then follow the GroupWise prompt to 'click here to display images' located above the message body.
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OUTLOOK EXPRESS
If HTML does not display, then from the Tools>>Options menu click on the Read tab. From Reading Messages, uncheck "Read all messages in plain text."
If images do not display, then from the Tools>>Options menu click on the Security tab. From Download Images, uncheck "Block images and other external content in HTML e-mail."
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YAHOO! MAIL
If images do not display, then click on the "Edit Preferences" link then in the "Image Blocking" area, select either "Don't block any images" or "Block images in messages that SpamGuard thinks are spam."
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What information does the Attorney General collect from subscribers?
Subscribers must submit their email address for purposes of receiving Attorney General's E-News. The Attorney General's Office also collects a subscriber's city, state and zip code for analytical purposes only.
Subscribers do not submit personal information such as name, address and phone number so that all subscribers may remain anonymous.
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Will my information ever be distributed to other agencies or used for purposes other than Attorney General E-Newsletter distribution?
No. A subscriber's email address will not be distributed to another state government agency or to a any other third party.
Also, the Attorney General's Office will not use an email address gathered as an Attorney General's E-News subscription for any purpose except the distribution of Attorney General's E-News.
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How do I subscribe to Attorney General E-Newsletters?
Subscribing to Attorney General's E-News is easy. Simply fill out the online subscription form on this website. It takes less than a minute. Only your email address, city, state and zip are required.
You can subscribe to a specific type of news or to all Attorney General's E-News and choose the frequency with which you would like to receive news.
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How do I unsubscribe from Attorney General E-Newsletters?
Unsubscribing to Attorney General's E-News is easy. Simply fill out the online form on this website to unsubscribe from Attorney General's E-News. You can unsubscribe from just one of the E-Newsletter types or from all E-News.
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Other questions about E-Newsletters
Other questions and comments regarding Attorney General's E-Newsletters may be directed to: ag@ago.mo.gov.
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