A reporter recently asked if we get many complaints against computer repair companies. While we get a pretty heavy volume of complaints against computer manufacturers for not honoring their warranties, we don't get many against local repair shops. But we decided to come up with some consumer pointers nonetheless.

So when your computer needs work and you are looking for a local repair service, think of this much like an auto mechanic:

• Do business with companies that are known or recommended by someone you trust
• Get estimates in writing. Get more than one estimate if the cost is significant. (Meaning, if it's a $70 repair, you may be comfortable accepting just that one estimate.)
• Require your authorization before any further repairs are made. i.e., you approve the $70. Tell them if it's going to be more than that, they need your approval before doing the work.
• Don't pay full price up front.

If you have problems with computer repair or other issues, you can file a consumer complaint with our office.