Consumers and reporters often ask, what is the best way to solve a problem if you think you've been ripped off or treated unfairly by a business?

There are several things you can do - but step one is to work with the company directly to try to work out a solution. You can do that over the phone first - that's easiest. If that doesn't work, try writing a letter. Remember not to be combative at first. Be professional, courteous and go out of your way to find something to compliment them on.

Here is a sample complaint letter. You can also find this on page 32 of our consumer publication Know Your Rights.

Of course, you can also file a consumer complaint with our office or hire a lawyer to pursue your legal options. Or do both - one does not exclude the other.