Have you ever called a company to cancel a service and the service representative won't take no for an answer?

That's exactly what many AOL customers came up against when trying to cancel their contracts. AG Nixon said that over 150 Missourians may be eligible for refunds from the $45,000 settlement. In addition to the pay-out, AOL will make changes to its refund policies.

If you have a similar consumer complaint, you should report it to the AG's Office.