Consumer Blog
How to find consumer complaints online
Missouri consumer writes:
I am having trouble with a moving company. What do you have on file about them?
AG Nixon yesterday rolled out Know MO, our searchable online consumer complaint database. Just enter the name of the company and see what comes up. If there's nothing, try to refine your search using the tips. Never know if you've spelled something wrong, or if the company uses an unusual spelling. Judging from the traffic on our site, this is going to be a useful tool. We had almost 8,000 page views on Know MO yesterday, which is a ton.
Technorati Tags: Know MO, Missouri Attorney General, consumer complaints, consumer protection, database, online search, search, search consumer complaints, moagoconsumer, consumer protection
Posted by on July 13, 2007 8:43 am :: Comments (3) :: Permalink
3 Responses to "How to find consumer complaints online"
says:
July 15, 2007 7:01 pm
how do you read the actual complaint or can you?
says:
July 16, 2007 9:01 am
For Nannette:
The contents of the complaint are not available online. If you have further questions about a company's history, you can call our Consumer Protection Hotline at 1-800-392-8222. More information may be available.
We don't put it online because a lot of complaint files contain private information about business and consumers. Plus, every complaint is a potential law enforcement investigation. So to protect all involved, we don't post the contents.
says:
July 27, 2007 8:49 am
I purchased a new 2005 Dodge Durango SLT in December 2005. It had 1 mile on it. 2 weeks later it started vibrating and idling down like it was going to shut off. I took it back to the dealer they checked it out and said they couldn't find anything wrong. Soon after it began shutting off while idling at a red light and over the past 1 1/2 year it had shut off while driving almost 10 times. The service department at King Auto Mall in Ft Lauderdale was aware of the trucks extremely rough ride and the hum in the power steering because I had complained many times before. But the service dept could not find out why it was shutting off. He, Rick, service manager, finally chalked it up to being a Dodge. That's how they run was his reply. I finally got feed up after 4 attempts by dealer to repair the problem and filed lemon law. Well, the manufacturer put out a recall on the vehicle saying the computer was defective. They said they are allowed one last attempt before arbritration hearing to repair the vehicle. They took the vehicle and erased (or updated as they call it) the computer and increased the idle. When we got to court their lawyer said there was no recorded event in the computer. He argued that the vehicle never threw a code saying it had shut off. And it had not shut off since the 5th attempt to repair. So, he deemed the vehicle safe and operable. And he won. Why? Because they had erased (or updated as they call it) the computer! So, I looked like a liar when I said the vehicle was shutting off! For my troubles they are giving me a very small amount of money for my pain and suffering. Saying I didn't the win case so they really don't have to pay me anything. I wanted a new vehicle and instead I got a Dodge lemon. A truck that vibrates and idles down constantly. The engine light comes on frequently and it burns $200.00 a week in gas. And the power steering still hums loudly. (This sounds worst then my 1992 Caprice )And no it hasn't shut off, yet. But its only a matter of time (like when the warranty expires). Damiler/Chrysler gets away with robbing a consumer. Laughing all the way to the bank.
