Consumer Blog
Sprint cancels contracts of frequent complainers
Usually we hear about cell phone companies doing whatever it takes to keep customers from canceling.
Sprint, however, is going the other way, canceling the contracts of 1,000 customers who have made repeated complaints. This story even has a copy of one of the Sprint letters - this customer was given 30 days notice.
One of the most frequent complaints we get about cell phone companies is the difficulty of getting out of contracts. Has Sprint just handed unhappy customers a way out?
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Posted by on July 11, 2007 8:35 am :: Comments (1) :: Permalink
1 Response to "Sprint cancels contracts of frequent complainers"
says:
September 6, 2007 6:19 pm
Sprint has a savage billing system. I added features and deleted a couple when I studied my calling patterns and habits. My cell phone is my sole voice communication device.
If in any other sector of business a company performed deplorably with a billing product and billed customers wrongly, AND made it impossible to the consumer to rectify it and get credits he deserves, the company would be liable AND be compelled to make good.
Cellular firms, and Sprint's THE WORST, hold captive customers with 'early termination' fees that should, but aren't, made illegal, and effectively penalize the subscriber for trouble he didn't create.
He either pays the wrong invoice knowing that he'll never get restitution, AND is stuck with charges on a monthly basis for the balance of 'his contract'.
This, in my mind, is criminal. I have no recourse. Cellular giants are too powerful to fight, and they don't care.
thank you
phil baker
St Louis, MO
